Terms & Conditions

Welcome to the Direct Relief website. By accessing or using this website, making a donation, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with these terms, please do not use this website.

About Direct Relief

Direct Relief is an independent humanitarian and charitable organization dedicated to improving the health and lives of people affected by poverty, disasters, and emergency situations worldwide.

Our website provides information about our humanitarian programs, fundraising campaigns, charitable initiatives, and donation opportunities.

Use of Website

By using this website, you agree to:

  • Use the website only for lawful purposes
  • Not misuse, disrupt, or interfere with website functionality
  • Not attempt unauthorized access to systems or data
  • Not use the website for fraudulent or harmful activities

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

Donations

All donations made through our website are voluntary contributions intended to support humanitarian and charitable activities.

By submitting a donation, you confirm that:

  • The payment information provided is accurate and authorized
  • You are legally permitted to use the selected payment method
  • The donation is made voluntarily and in good faith

Direct Relief reserves the right to decline or cancel donations if suspicious, fraudulent, or unauthorized activity is detected.

Refunds

Refund requests are handled in accordance with our Refund Policy.

Approved refunds may take several business days to process depending on the payment provider or financial institution involved.

Intellectual Property

All website content including:

  • Text
  • Logos
  • Graphics
  • Images
  • Videos
  • Design elements
  • Website structure

is the property of Direct Relief or its content providers and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of website materials may violate copyright, trademark, or other applicable laws.

Third-Party Links

Our website may contain links to third-party websites or services for informational or operational purposes.

We are not responsible for:

  • Third-party website content
  • Privacy practices
  • Policies
  • Services
  • Transactions conducted outside our website

Users access external websites at their own risk.

Limitation of Liability

Direct Relief makes reasonable efforts to ensure website accuracy and availability; however, we do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Information will always be fully accurate or current
  • The website will be free from technical issues or harmful components

To the maximum extent permitted by law, Direct Relief shall not be liable for:

  • Direct or indirect damages
  • Loss of data
  • Financial losses
  • Service interruptions
  • Technical failures
  • Unauthorized access resulting from use of this website

Privacy

Use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

Changes to Terms

Direct Relief reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws and regulations.

Any disputes arising from the use of this website shall be handled through the appropriate legal processes and jurisdictions.

Contact Us

Direct Relief

Tel: +1 (805) 974-4767

Email: info@institutedirectreliefhel.com

Address: 6100 Wallace Becknell Road, Santa Barbara, CA 93117, United States