Refund Policy

At Direct Relief, we value the trust and generosity of our supporters and donors. We are committed to maintaining transparency and fairness regarding all donations and transactions made through our website and fundraising campaigns.

Donations made to Direct Relief are generally considered voluntary and non-refundable. Contributions are used to support humanitarian programs, emergency response efforts, medical assistance, and charitable operations worldwide.

Before completing a donation, donors are encouraged to carefully review the donation amount and payment details.

Refund Eligibility

Refund requests may be considered under limited circumstances, including:

Duplicate transactions
Unauthorized or fraudulent transactions
Incorrect donation amounts entered accidentally
Technical payment processing errors

All refund requests are reviewed individually and handled at the discretion of Direct Relief.

Refund Request Timeframe

To be eligible for review, refund requests should be submitted within 30 days of the original transaction date.

Requests submitted after this period may not qualify for a refund.

How to Request a Refund

To request a refund, please contact our support team and provide:

Full name
Donation date
Donation amount
Payment method used
Reason for the refund request
Any relevant transaction or confirmation details

Refund requests can be submitted using the contact information below:

Email: info@institutedirectreliefhel.com

Tel: +1 (805) 974-4767

Processing Time

Approved refunds may take approximately 5–30 business days to appear in the original payment method, depending on the financial institution or payment provider involved.

Direct Relief is not responsible for delays caused by banks, payment processors, or third-party financial services.

Chargebacks and Payment Disputes

If a donor believes a transaction was unauthorized, we encourage contacting our support team before initiating a chargeback or payment dispute.

We are committed to resolving donation concerns fairly and efficiently whenever possible.

Changes to This Policy

Direct Relief reserves the right to modify or update this Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on this website.

Contact Us

Direct Relief