Privacy Policy

Direct Relief strongly believes in protecting the integrity, confidentiality, and privacy of personal information collected from donors, supporters, visitors, and users of our website and services.

This Privacy Policy explains how we collect, use, store, and protect personal information that may identify an individual, including names, addresses, phone numbers, email addresses, payment details, or any other information voluntarily provided to us through our website, donation forms, or communications.

These policies do not extend to external websites, third-party platforms, or online content linked from our website. We encourage users to review the privacy policies of any third-party services they interact with, including their use of cookies and tracking technologies.

Our Commitment to Privacy

We are committed to maintaining the trust and confidence of our supporters. We do not sell, rent, or trade personal information to third parties for marketing purposes.

We may communicate with supporters regarding:

  • Donation confirmations and receipts
  • Humanitarian projects and emergency response updates
  • Organization news and impact reports
  • Fundraising campaigns and charitable initiatives

All communications include the ability to opt out or unsubscribe from future messages at any time.

We will never knowingly contact individuals who have requested not to receive communications from us.

Information We Collect

We only collect personally identifiable information voluntarily provided by users and supporters.

This information may include:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Donation and billing information
  • Payment transaction details
  • Communications submitted through forms or email
  • Technical information such as browser type, IP address, and device information

Information may be collected when:

  • Making a donation
  • Contacting our organization
  • Subscribing to newsletters
  • Participating in campaigns or surveys
  • Registering for updates or events
  • Interacting with our website

How We Use Your Information

Personal information collected may be used to:

  • Process donations and issue receipts
  • Provide donor support and respond to inquiries
  • Improve website functionality and user experience
  • Deliver newsletters and updates
  • Maintain internal administrative records
  • Comply with legal and financial obligations
  • Analyze website traffic and campaign effectiveness

We only use personal information for legitimate operational and charitable purposes.

Donation and Payment Security

Direct Relief takes reasonable and appropriate security measures to protect donor information and financial transactions.

Payment information is processed through secure third-party payment providers using encrypted technologies designed to protect sensitive financial data.

While we strive to use commercially acceptable methods to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

Cookies Policy

Cookies are small text files stored on your device to help improve website functionality and user experience.

Our website may use cookies to:

  • Remember user preferences
  • Analyze visitor behavior and website traffic
  • Improve website performance
  • Personalize content and communication
  • Measure campaign effectiveness

Types of cookies that may be used include:

  • Essential website functionality cookies
  • Performance and analytics cookies
  • Preference and customization cookies
  • Third-party marketing and advertising cookies

Users may disable cookies through their browser settings at any time.

Please note that disabling cookies may affect certain website functionalities.

Third-Party Services and Analytics

We may use third-party services including analytics providers, payment processors, and communication platforms to improve our services.

These services may include:

  • Google Analytics
  • Email marketing providers
  • Payment gateways
  • Advertising and remarketing platforms

These third parties may use cookies or similar technologies according to their own privacy policies.

We are not responsible for the privacy practices of external services or websites.

Email Communications

We may use third-party email providers to send newsletters, updates, and donor communications.

These services may collect anonymous engagement statistics such as:

  • Email opens
  • Click-through rates
  • Device information
  • Interaction analytics

This information helps us improve communication quality and supporter experience.

Supporters may unsubscribe from email communications at any time using the unsubscribe link provided in emails.

Your Rights

You may request at any time to:

  • Access your personal information
  • Correct inaccurate information
  • Restrict or object to processing
  • Request deletion of personal data
  • Withdraw consent for communications
  • Request a copy of stored personal information

Requests may be submitted using the contact information provided above.

Data Retention

We retain personal information only for as long as necessary to fulfill operational, legal, financial, and charitable obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Policy Updates

Direct Relief reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on this website.

We encourage users to periodically review this Privacy Policy to stay informed about how information is protected.

Contact Information

Direct Relief

Tel: +1 (805) 974-4767

Email: info@institutedirectreliefhel.com

Address: 6100 Wallace Becknell Road, Santa Barbara, CA 93117, United States